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Questions and Answers!
 
If you have more questions please email:  info@natalyatoporova.com

SHOP POLICIES

1:Payment

2:SHIPPING

3:SIZE Chart

How can I pay?

 

We accept PayPal, but if you do not have a PayPal account you can still pay by credit card through PayPal. Just hit the pay by credit card button after going to PayPal. If paid by e-check through PayPal I will only ship the item once the e-check has been cleared that can take up to 6-8 days

 

We Ship with USPS worldwide and Internationally!

 

Regular Mail United States- 3-5 Business Days!

International Regular Mail - 2/3 weeks on average but may take longer depending on location! ( international customers need to call their local post office if the package exceeds 3-4 weeks delivery) as this is out of our hands

 

 Express US- 20.00 $ 1-2 business days

 Express International (46.00 $)  5-6 business days

 (Not including Holidays)

 

For Express mail please contact info@natalyatoporova.com

 

Please make sure you're shipping address is correct and clear on paypal as this is the address will be shipping with, once the item is shipped, its the customers responsibility to keep up with their Package. Once item is shipped we cannot add or change the address, only customers can advice the Courier

 

If package was returned to us because of incorrect address or not picked up at the post office, the customer is responsible for the reshipping fee. we cannot refund the swimsuit as swimsuit is made to order.

What type of sizing do you use on your site?

 

    Cup Size            Waist               Hips

 

 XS -    A/B                        -   24"         32/33"

 S   -    B/small C             -   25/26"    34/35"

 M  -   Full C/small D     -   27/28"    37"

 L   -    D                            -   29/30"    38/39"

4:RETURNS

What is your return policy? 

 

Size exchange is available in US on regular orders, custom orders are final Sale

International exchange is available but must pay for international shipping for return and shipping too.

 

All Swimsuits are final sale, exchange only.  For Exchange, all tags must be on and hygenic sticker on, must notify 2 -3 days upon recieving swimsuit!

5: Processing Swimwear

How long does it take to process my swimsuit order?

Once your swimsuit is paid for, it takes 3-5 business days to process

Custom orders take 5-6 business days

you will be notified once its completed and shipped!

 

 

Local Fittings

Local fittings in Miami can be arranged at your location for custom orders. This includes travel for your measurements. Cost of fitting is 100$ minimum order of 2 pieces. 5 styles of swimsuits its free. Swimsuit orders must be paid in full before custom orders are begun.

 

 

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